Terms of Service and Shipping Policy

Terms of Service and Shipping

• Order Responsibility:

  Bousla is not responsible for any errors in the products ordered from companies or online stores.

• Communication with Sellers:

  Bousla does not communicate with the sources from which you made a purchase and is not responsible for any financial or other obligations related to them.

• Customs Fees:

  The recipient is fully responsible for all customs fees and procedures imposed by the destination country. Bousla does not bear any responsibility for these charges.

• Lost or Damaged Shipments:

  If a shipment is lost during international shipping and no insurance was purchased, the affected customer will be compensated with a maximum of $50 USD or its equivalent in local currency.

  If a shipment is damaged and no insurance was purchased, no compensation will be provided.

• Food and Confectionery Products:

  Bousla is not responsible for any damage to food or confectionery items due to international shipping.

• Shipment Reception:

  Bousla’s responsibility begins only after receiving the shipment at your designated box address. Any delays occurring during domestic shipping before reaching us are beyond our responsibility.

• Shipping Address:

  Customers are responsible for verifying the accuracy of their shipping and delivery addresses before making a purchase.

• Remote Area Deliveries:

  For deliveries to remote villages or areas far from main city centers, the customer must collect the package from the nearest city or province.

Storage Policy

• Free Storage Duration:

  If no shipment is received or sent for 30 days, the account will enter storage status, and additional storage fees will be applied for each extra day.

• Storage Cancellation:

  If a new package arrives while your account is in storage status, storage fees for the past period will not be charged, and a new 30-day free period will begin.

• Storage Notifications:

  Notifications will be sent before exceeding the 30-day free storage period (7 days, 3 days, and 1 day before the deadline).

• Storage Beyond 3 Months:

  If your account remains in storage for more than 3 months without activity, all shipments in your box will be discarded. Please contact us within this period if you do not want your items to be discarded.

Shipment Preparation Policy

When you request shipment preparation, our specialized team will open your packages, consolidate them into one box, and pack them securely while minimizing the total weight.

Repackaging Service Terms:

• The service ensures proper and secure packaging of your shipment.
• The consolidated package will replace the individual items.
• Repackaging fees must be paid upfront, while shipping costs will be calculated and paid after determining the final weight.
• You may defer payment for repackaging fees until shipping is requested. The fees will then be combined into a single payment with shipping costs.
• The service is only available for items being shipped to the same address in a single shipment.
• The process takes 1 to 3 business days, depending on order volume.
• Once the repackaging request is submitted and paid, cancellations or refunds will not be accepted.
• A notification will be sent once the repackaging is complete so you can proceed with shipping.

Shipment Insurance Terms

Insurance Requirements:

• The shipment must contain legal and internationally permitted goods.
• Official invoices reflecting the actual value of the shipment's contents must be provided.
• If a shipment is lost, compensation will be processed once the shipping company confirms the loss.
• If a shipment is damaged, clear photos must be provided as proof of the damage.
• If insurance was not purchased and the shipment is lost, compensation is limited to $50 USD or its equivalent in local currency.
• If insurance was not purchased and the shipment is damaged, no compensation will be provided.

Insurance Exclusions:

Insurance does not cover:

• Valuable items, such as jewelry or electronic devices.
• Confiscation or destruction of the shipment by customs for any reason.
• Loss or damage during domestic shipping within Turkey (from the seller to Bousla’s warehouse).
• Shipments exceeding $10,000 USD or equivalent in other currencies.
• Food items: Insurance only covers loss, not damage.

Product Inspection, Returns, and Exchanges

• If a product is canceled after purchase, the amount will be credited to your account only after receiving the refund from the seller.
• Returns or exchanges are not allowed unless the product has a defect.
• Shopping guide recommendations are optional, and Bousla is not affiliated with any of the suggested stores.
• We purchase items on your behalf based on your selections and are not responsible for errors in product choices or the stores you shop from.
• If a seller rejects a return or exchange request, you will be informed accordingly.
• Refunds will only be issued after the seller processes and confirms the refund.

General Notes

• Customers are advised to check their country’s customs regulations before placing an order.
• Please ensure that shipping addresses are accurate to avoid delays or delivery issues.
• Bousla is not responsible for customs decisions that may affect the shipment, including confiscation or additional charges.